Shipping & Returns
All items must be returned in unworn, unused, and in resellable condition with the correct packaging or attached tags, if applicable.
You must return the goods if you cancel the contract under the Distance Selling Regulations.
The customer will bear the cost of returning any items for refund or exchange. For exchanged items, we will pay the cost of shipping the replacement. For cancelled orders, a refund for the full invoice total (including original shipping costs and taxes) will be issued, excluding express postage charges when this has been agreed in advance.
It is recommended that you obtain proof of postage, so that we can still complete your return if it gets lost on its way back to us. You should keep this proof until you have received your refund or replacement.
Non-UK customers: Please mark your package clearly as 'RETURNED GOODS' to avoid delays at customs. We suggest you use an insured, traceable shipping method and keep your shipping documentation so that you can make a claim with the carrier if it gets lost.
Returns and Exchanges on Undergarments
We request that undergarments should be tried on over your own underwear. In the interests of hygiene, we may refuse returns or exchanges where it is obvious that this has not been done.
Returns and Exchanges on Breast Forms
Please be sure you want to keep your breat forms before you use any adhesives or apply an attachable form. Breast forms that have been used with adhesives cannot be returned or exchanged.