FAQs

Frequently Asked Questions


In order to verify your credit card for payment, we must have the correct billing information (the information that appears on your credit card statement). This helps us to eliminate fraudulent orders, which helps us keep our prices down. We will NEVER contact you at your billing address.

In the past few years most of the customers of our UK distribution center have come from other EU countries.

For economic reasons, we were unfortunately forced to relocate our European shipping center to the EU after Brexit.

For our UK customers this unfortunately means that shipping times take a little longer due to customs clearance (approx. 4 - 6 days).

We are now offering our products on this exclusive UK site at unbeatable prices and cost guarantees for import costs.