Returns and exchanges

Testimonial from Susie

Thank you very much for the extremely personal, extremely discrete service you gave me on our recent transaction. Your help for sizing and product selection was outstanding. The forms are heavenly. When there was a screw-up in the shipment, you were right on top of it and helped me have the products when I wanted them. And through all of it, you maintained a warm, personal understanding manner that put me at ease in...

Testimonial from S. R.

Upon receiving my order I found that I had requested the wrong size and was not happy with the style. I received an answer within 12 hours to my e-mail inquiry about exchange policies. I returned my order by UPS and received replacements within 3 days. No muss, no fuss, no bother. The whole process of ordering, e-mail and replacement took less time than most companies would take sending out the initial order. And...

Testimonial from James

I'm writing to let you know that I received my replacement breast form with no problems. Your people are very kind and understanding. They made arrangements for my replacement, just as you said they would. I received my replacement much sooner than I thought I would. I'm very pleased with it. As I was when I first did business with you. In a time when there are so many problems with companies. They should...

Testimonial from Julie

I wanted to say how much I appreciated the time you took recently to help me choose the best size Amoena Contact forms. Each time I've talked with you, you've been extremely approachable and friendly. You also amazed me in your super handling of the exchange of the one form that was mis-labelled as to size! The forms are a major improvement on what I was using before, and have given me the confidence I...

Testimonial from Jennifer

Yes, had it not been for your insight, I would have been disappointed and somewhat embarrassed over the sizes I had originally thought I would need. Thanks to your sensitive and proactive approach to your customers, you were able to save me from a disappointing error, an emotional letdown, as well as a costly return mailing expense. ... You have been so kind, sensitive, understanding, and efficient during this ordering process, that I truly...

Testimonial from Susan

We really appreciate how you stand behind your products. When we had a problem with a manufacturer's defect in one of the breastforms that we purchased from you, you were understanding and helpful in replacing it, going to the extra level of sending out a new one that day. Thank you so much for being an exceptional internet merchant dedicated to customer service!

Testimonial from Rikki

... they are exactly what I wanted. ... I want to thank you for your patience and your excellent customer service. I was quite surprised when the new forms arrived on Tuesday because you couldn't have gotten the returned ones any earlier than Monday. Thanks again.

Testimonial from Jess

I just wanted to thank you for all your kind support and service in helping me to choose the forms that were best for me. They are wonderful. I fretted for months, searching the Internet, comparing prices, quality and exchange policies. Finally, I decided to give you a call and we decided on a form that was totally different from what I thought I wanted... and as it worked out... they were perfect. What...

Testimonial from Maya

I wanted to inform you that the package arrived all right yesterday, and thank you again for your prompt and kind handling of the problem. Sincerely,

Testimonial from Elizabeth

I have been away for a week and just got your email a few seconds ago. I am very happy with the breast forms and I thank you for your consideration in the matter of changing sizes. Thank you also, in advance, for the refund. I will email you when I receive it...thanks again!! It was a pleasure doing business with you!!